Effective Date: 2026.05.01
Penn Pest LLC (“Penn Pest,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us through our website, contact forms, phone calls, emails, and text messages.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and how you can contact us with questions about our privacy practices.
By using this website or submitting your information to Penn Pest, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or submit information through the site.
Information We Collect
Penn Pest may collect information you provide directly through the website, including your name, email address, phone number, message content, and preferred way of contact.
Penn Pest may also collect information when you contact us by phone, email, or other methods, including service address details, pest concerns, appointment information, and records of communications needed to respond to your request or provide services.
We may automatically collect limited technical information when you visit the website, such as your IP address, browser type, device type, referral source, pages visited, and general website interaction data through cookies, analytics tools, server logs, spam protection tools, or similar technologies.
How We Use Information
Penn Pest may use your information to respond to inquiries, schedule inspections or service, provide estimates, send service updates, communicate about appointments, deliver customer support, maintain business records, and improve website performance and customer experience.
If you provide a phone number or email address, Penn Pest may use that information to contact you using your preferred communication method when practical.
We may also use information to help protect the website, reduce spam or misuse of forms, comply with legal obligations, and maintain records relating to customer communications and operations.
Text Messaging
If you provide a mobile phone number, Penn Pest may use that number to send service-related text messages only, such as appointment confirmations, appointment reminders, scheduling updates, technician arrival notices, and other operational messages related to your requested or existing services. Penn Pest does not send marketing or promotional text messages at this time.
Message frequency will vary based on your service activity. Message and data rates may apply depending on your mobile carrier and plan.
If text messaging is enabled, you may reply STOP to stop receiving text messages and HELP for assistance. Penn Pest will honor opt-out requests as required and maintain appropriate records of opt-out activity.
Penn Pest may use third-party service providers to help deliver service-related text messages or support business operations. Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Website Tools
Penn Pest may use cookies, website analytics tools, security tools, and spam protection features to help operate the website, understand website traffic, improve site performance, and protect forms from abuse.
You can usually control cookies through your browser settings, although disabling some cookies or website technologies may affect how parts of the website function.
How We Share Information
Penn Pest does not sell personal information.
Penn Pest may share information with trusted service providers that help host the website, process contact form submissions, support communications, reduce spam, provide analytics, or assist with normal business operations.
Penn Pest may also disclose information when required by law, when needed to respond to legal requests, to protect the rights or safety of the business or others, to investigate misuse of the website, or in connection with a business transfer such as a merger, sale, or reorganization.
Data Retention
Penn Pest may retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and customer records, document communication preferences, comply with legal obligations, and resolve disputes.
If Penn Pest uses text messaging, records of text-message activity and opt-out requests may also be retained as part of normal compliance and customer-service operations.
Your Choices
You may contact Penn Pest to update your information, ask questions about this Privacy Policy, or request that Penn Pest stop certain communications where applicable.
If you no longer want to receive service-related text messages, you may reply STOP where that function is enabled.
Penn Pest may also honor opt-out requests received through other reasonable channels, such as a direct request by phone or email, when applicable.
Security
Penn Pest uses reasonable administrative, technical, and organizational safeguards to help protect the information submitted through the website and related business systems. However, no method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed.
Third-Party Links
The Penn Pest website may contain links to third-party websites or services. Penn Pest is not responsible for the privacy practices or content of those third-party sites, and visitors should review those sites’ privacy policies separately.
Children’s Privacy
The Penn Pest website is not intended for children under 13, and Penn Pest does not knowingly collect personal information from children under 13 through the website. If Penn Pest becomes aware that information from a child under 13 has been submitted through the site, Penn Pest may take steps to delete that information.
Changes to This Privacy Policy
Penn Pest may update this Privacy Policy from time to time to reflect changes in website functionality, business practices, service providers, or legal requirements. When changes are made, the Effective Date at the top of this page will be updated.
Contact Us
If you have questions about this Privacy Policy or Penn Pest’s privacy practices, please contact:
Penn Pest LLC
4075 Linglestown Rd #179
Harrisburg, PA 17112
Phone: (717) 540-5554
Website: https://pennpestcontrol.com/
Email: pennpest@pennpest.net